1. Overview & Data Controllers

This Privacy Policy explains how personal information is collected, used, and protected when you visit or interact with our website. For the purposes of data protection laws, your data controllers depend on the specific services you use:

• AR Sprayworks Ltd (Company No: 11201425) is the controller for vehicle body repairs, car detailing, and the WooCommerce merchandise store.

• Lux Detail Avenue Ltd (Company No: 17069847) is the controller for PCO hire and car sales enquiries and client onboarding.

Both entities operate from: 203 Barnardo Street, London, England, E1 0LL.

2. Information We Collect

We may collect, use, and store different types of personal data about you, categorized as follows:

• Identity & Contact Data: Name, billing/delivery address, email address, and phone numbers.

• Vehicle & Fleet Data: Vehicle make, model, registration numbers, insurance details, and specific repair/modification notes.

• PCO Hire & Financial Data: Driver documentation, licensing information, and transaction records. Note: PCO client onboarding and sensitive records are stored securely utilizing robust, encrypted systems.

• Transaction & Technical Data: Details regarding merchandise purchases processed via WooCommerce, IP addresses, browser types, and device information gathered via cookies.

3. How We Use Your Information

We use your personal data lawfully, primarily to:

• Facilitate vehicle body repairs, detailing services, and merchandise orders managed by AR Sprayworks Ltd.

• Process PCO hire agreements, vehicle sales, and associated compliance checks managed by Lux Detail Avenue Ltd.

• Communicate regarding quotes, bookings, fleet enquiries, and customer support (including responding within our 24-hour SLA for fleet queries).

• Comply with legal, tax, and regulatory obligations.

4. Data Security & Encryption

We take data protection seriously. Information submitted via our website—particularly sensitive PCO client information—is protected using advanced cryptographic protocols and encryption standards both in transit and at rest to prevent unauthorized access, alteration, or disclosure.

5. Your Data Protection Rights

Under UK GDPR, you have rights including access, rectification, erasure, restriction of processing, and data portability. To exercise these rights regarding either entity, please contact us at our shared premises at 203 Barnardo Street, London.